General posts about my experiences of fixing computers in Suffolk.
Posted 3rd November, 2010 in
General
Since its launch in September 2006, I have been a member of Suffolk Chamber of Commerce’s e-Business Club. Having attended most of its seminars over the years, I am happy to recommend them to Suffolk business owners looking to get the most from their computer systems, websites and other revenue increasing technologies.
This afternoon I received an invitation to the e-Business Club’s next seminar and have already booked my place. It is titled “Making Your IT & Comms Efficient and Effective” and will be held on Tuesday 7th December at the Kesgrave Conference Centre, Twelve Acre Approach, Kesgrave, IP5 1JF.
As always, an industry expert will be introducing technologies and showing how to use them to make your business more efficient, professional and profitable.
For full details, go to http://www.eclubsuffolk.co.uk/index.cfm/fa/event.detail/Event_ID/38 or telephone Kurtis Tournay-Godfrey, Suffolk e-Business Club Coordinator, on 01473 680 600.
Membership is free, as are most of the seminars, including this one. Not only are they well presented and very informative, a free buffet lunch and ample networking opportunities make these seminars well worth attending.
If you book a place, let me know and I’ll see you there!
Posted 3rd November, 2010 in General | 1 Comment »
Posted 18th May, 2010 in
General
Fear not, I’m not about to tell you of a nasty rash. The infection I refer to was of the computer variety.
This afternoon I returned to a customer I’d visited in March. Back then I discovered they had infections on their computer. I installed a very effective malware removal tool called Malwarebytes’ Anti Malware and used it to clean their computer. Read the rest of this entry »
Posted 18th May, 2010 in General | No Comments »
Posted 5th May, 2010 in
General
I helped three Mac owners today; in Woodbridge, Melton and Ufford. While most of my time is spent helping people with Windows PCs, I seem to be providing a lot more Mac support these days.
After recovering a Windows Vista laptop this morning (the victim of the Nerd Support Group described in my last blog post) I walked to my next customer in Woodbridge. I have helped them many times with their iMac and iPhones. Today I set up file sharing between their Mac and PC, while also creating a VAT calculation spreadsheet for use in their business.
After a quick lunch, I went to my next customer in Melton with a very old iMac. He needed help with his printer and managing the files on his iMac. While there I made it easier for him to use and answered a lot of questions he’d been saving for me.
My last customer of the day had called in a panic this morning, as her MacBook could not connect to their wireless router. Within 15 minutes of arriving in Ufford, I had her back online and very relieved.
So, while I have no official training on Macs and am not a qualified Mac technician, you can see I am providing a lot of solutions for Mac users in the Woodbridge area.
Posted 5th May, 2010 in General | 1 Comment »
Posted 29th April, 2010 in
General
Have you heard of the latest scam to hit computer users? I read about it last week and already one of my customers has been caught out.
She recieved a phone call, completely out of the blue, from a ‘computer support company’ claiming to have detected problems with her computer. This caller managed to talk her into letting him take control of her computer remotely to ’solve’ her ‘problems’. She was asked for her credit card details and charged over £180.
If this wasn’t bad enough, whatever the person did has resulted in her not being able to connect to the internet since. She called me to help get her back online, still unaware she had been duped. I had to break the bad news to her over the phone and tell her to inform her credit card company immediately – now she knows fraudsters have her details. As well as having to deal with that, she now has to pay for me to come out and solve real problems, caused by this fraudster.
There has been a rising number of such scams in recent months. If you get a call out of the blue, offering to fix problems with your computer over the phone, don’t believe a word! If you are unsure, take names, numbers and say you will call back – but don’t go any further until you’ve had time to ask me about it or research the company online.
Posted 29th April, 2010 in General | 4 Comments »
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