07812 453 965     support@fowlerweb.net

Marc Fowler - Personal Computer Support As You Need It

Marc Fowler, trading as FowlerWeb

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One of the things I enjoy most about my job is helping people get more from their computers. I come across so many people who only manage the basics but would love to do more.

There are all sorts of products and services available to help people do more with their computers, but like many things in life, different things suit different people. There are books and CDs for people who like to get by on their own. There are courses run by various organisations for people who like learning in groups. Then there are people like me, who offer the most personal solution – coming into your own home, at a time that suits you, helping you use your computer, at your own pace.

One of the things I work hardest to do is adapt to the customer I’m with. If I’m with a lady who is very used to computers and knows all the jargon, I’ll talk with her at that level and show her things quite quickly. If I’m with a gentleman who just about manages to open programs and has no idea what the internet is, I’ll explain things in basic terms and show him things slowly, as many times as it takes until he is confident with them. I’ve spent an hour showing someone how to start typing a letter before, and believe there is no shame in that.

I’ve helped people learn to use their scanners, send emails with attachments, use search engine websites, sell things on eBay, keep their computers secure and more. I gain great pleasure from increasing people’s abilities in such areas, and the sense of satisfaction they feel as a result only makes that greater.

If you would like me to help you do more with your computer, do get in touch. From popping round for half an hour to show you one thing, to a series of two hour sessions to cover various subjects, I may well be just what you need.