Beware latest computer scam

Have you heard of the latest scam to hit computer users? I read about it last week and already one of my customers has been caught out.

She recieved a phone call, completely out of the blue, from a ‘computer support company’ claiming to have detected problems with her computer. This caller managed to talk her into letting him take control of her computer remotely to ‘solve’ her ‘problems’. She was asked for her credit card details and charged over £180.

If this wasn’t bad enough, whatever the person did has resulted in her not being able to connect to the internet since. She called me to help get her back online, still unaware she had been duped. I had to break the bad news to her over the phone and tell her to inform her credit card company immediately – now she knows fraudsters have her details. As well as having to deal with that, she now has to pay for me to come out and solve real problems, caused by this fraudster.

There has been a rising number of such scams in recent months. If you get a call out of the blue, offering to fix problems with your computer over the phone, don’t believe a word! If you are unsure, take names, numbers and say you will call back – but don’t go any further until you’ve had time to ask me about it or research the company online.