Author Archive Marc Fowler

ByMarc Fowler

Feedback after improving a computer

I’ve just had the following feedback from a couple in Martlesham after improving their Windows XP desktop last week:

“Thank you very very much for coming to sort out our computer. It was very good of you to come at such short notice and also do such an excellent job. It really is working extremely well. Everything is so quick. The email comes on instantly. Everything has been very good. We are very very very pleased and certainly it will last us a little while longer. We’re absolutely thrilled to bits; you turn it on and everything is just there. It has made a lot of difference to us. Thank you very much indeed.”


ByMarc Fowler

Feedback from a holiday let in Waldringfield

After installing a secure wireless broadband connection for holidaymakers at two properties in Waldringfield:

Hi Marc,

Everything is running perfect, thank you. Guests last week commented on how good it was.
I wish we had found you earlier, but better late than never.
Thanks again.

ByMarc Fowler

Today, I have been mostly…

There is so much variety in what I do for a living. Every weekday sees me working on all sorts of different things with personal computers, Macs, smartphones and other devices. Sometimes though, I have a day which seems to run on a theme.

I started today with an emergency callout to Hemley, where I quickly restored an existing customer’s wireless broadband connection, renewed their expired Kaspersky Internet Security on three PCs and re-established access to their main Hotmail account both from the computers and BlackBerry.

By 10:25 I was with my next customer, in Hasketon. Read More

ByMarc Fowler

Fixing my own laptop: Bad_Pool_Header after disk clone

I had to repair my own laptop this morning. It loaded Windows XP with no problems, but the moment I clicked the ‘Start’ button, I received a ‘Blue Screen Of Death’ with the error BAD_POOL_HEADER – STOP 0x00000019. After restarting the Dell Latitude D610 I experienced the same thing again. These types of error messages stop you using the computer at all and usually suggest a problem with one the of computer parts (hardware) or a driver (the code that makes the hardware work)

Now, I must admit the problem was partially self inflicted. It only happened immediately after cloning my hard drive. This means making an exact copy to a brand new laptop hard drive, by hooking both up to another machine with the required software. Only after fitting the new hard drive to the laptop did I experience the problem. Read More

ByMarc Fowler

Updating a BlackBerry® Bold™ – not so easy!

As I write, I’m half way through a ‘simple job’ – updating the software on a BlackBerry® Bold™ 9000. It’s taken me three hours to get this far!

My customer called last night to say he’d lost all sorts of features on his BlackBerry®. Emails and text messages had disappeared, the camera and sound profiles were not available and other things were missing. Assessing it this morning, I decided the best solution was to ‘simply’ upgrade the software to the latest version. He already had the BlackBerry® Desktop Manager on his computer so we started by making a backup of all his files and settings. All fine so far.

Next step: go to the correct website and download the latest BlackBerry® device software. Again, simple, right? Well, it would be if the site’s update feature didn’t lead you to an incorrect address, resulting in a ‘Page Cannot Be Found’ message. Read More